Last updated: 16-Jan-2026
At House of Force, we aim to deliver mission-ready gear with speed, transparency, and reliability. Please read our Shipping & Returns Policy carefully to understand how orders are processed, shipped, and handled.
1. Shipping Policy
a) Order Processing Time
- All orders are processed within 1–3 business days (excluding Sundays and public holidays).
- During high-demand periods (sales, new launches, or limited drops), processing may take slightly longer.
- You will receive an order confirmation email once your order is placed, and a shipping confirmation with tracking details once dispatched.
b) Domestic Shipping (India)
- We currently ship across India.
- Estimated delivery time: 4–8 business days after dispatch, depending on location and courier availability.
- Delivery timelines may vary for remote or non-metro areas.
Shipping charges (if applicable) will be calculated and displayed at checkout.
c) International Shipping
- International shipping availability will be clearly mentioned on the product or checkout page.
- Delivery timelines typically range from 10–20 business days, depending on the destination country.
- International customers are responsible for any customs duties, taxes, or import charges imposed by their local authorities.
d) Shipping Partners
We work with trusted third-party logistics partners to ensure safe and timely delivery. Once dispatched, delivery timelines are dependent on the courier partner and external factors beyond our control.
e) Tracking Your Order
Once your order is shipped, you will receive a tracking link via email or SMS.
Please allow up to 24 hours for tracking information to update.
2. Delivery Issues
a) Delayed Deliveries
While we strive to meet estimated delivery timelines, delays may occur due to:
- Weather conditions
- Operational delays with courier partners
- Regional restrictions or unforeseen circumstances
House of Force is not liable for delays once the order has been dispatched, but we will assist you in tracking and resolving issues wherever possible.
b) Incorrect Address
- Please ensure your shipping address and contact details are accurate at checkout.
- House of Force is not responsible for non-delivery due to incorrect or incomplete address details.
- Orders returned due to incorrect addresses may be reshipped at additional cost.
3. Returns & Exchanges Policy
a) Eligibility for Returns
We accept returns or exchanges only if:
- The product is unused, unworn, unwashed, and in original condition
- All original tags, packaging, and labels are intact
- The return request is raised within 7 days of delivery
b) Non-Returnable Items
The following items are not eligible for return or exchange:
- Products purchased during clearance or final sale
- Items marked as “Non-Returnable” on the product page
- Innerwear, socks, or accessories (if applicable)
- Products damaged due to misuse, wear, or improper handling
c) How to Request a Return
To initiate a return or exchange:
- Email us at [support@houseofforce.in] with:
- Order ID
- Reason for return
- Clear images (if the item is defective or damaged)
- Our support team will review your request and provide next steps.
Do not ship items back without approval, as unapproved returns may not be accepted.
Additional Verification Requirement
For all return or exchange requests related to:
- Manufacturing defects
- Damaged items
- Incorrect products
- Fit or stitching issues
Customers are requested to share a clear video of the product, preferably recorded during the unboxing process, with our support team at support@houseofforce.com.
This verification step helps us:
- Prevent misuse or false claims
- Maintain product quality standards
- Resolve genuine issues faster and fairly
d) Return Shipping
- If the return is due to a manufacturing defect, damaged product, or incorrect item sent, return shipping will be arranged or reimbursed by us.
- For all other eligible returns, return shipping costs are to be borne by the customer.
4. Refunds
a) Refund Processing
- Once the returned item passes quality inspection, refunds will be processed within 7–10 business days.
- Refunds are issued to the original payment method used at checkout.
b) Partial or No Refunds
Refunds may be declined or partially issued if:
- The product shows signs of use or damage
- Original packaging or tags are missing
- Return eligibility conditions are not met
5. Exchanges
- Exchanges are subject to product availability.
- If the requested exchange item is unavailable, you may choose a refund or an alternative product of equal value.
- Exchange processing timelines may vary based on stock and location.
6. Cancellations
- Orders can be cancelled only before dispatch.
- Once an order has been shipped, cancellation requests will not be accepted.
- To request a cancellation, contact us immediately at [support@houseofforce.in].
7. Damaged or Incorrect Orders
If you receive:
- A damaged product
- A defective product
- An incorrect item
Please contact us within 48 hours of delivery, along with clear images or an unboxing video.
Claims raised after this period may not be accepted.
If you receive:
- A damaged product
- A defective product
- An incorrect item
- A size or fit issue due to manufacturing error
Please contact us within 48 hours of delivery at support@houseofforce.com.
To help us resolve your request quickly, we strongly recommend recording a clear video while opening the package. This helps us verify the condition of the product at the time of delivery and process your request smoothly.
Required for Return Review:
- Order ID
- Clear unboxing video (preferred)
- Additional photos or videos clearly showing the issue
- Brief description of the problem
Requests raised without supporting video or visual proof may take longer to review or may not be eligible for approval.
8. Force Majeure
House of Force shall not be held liable for failure or delay in delivery due to circumstances beyond our control, including but not limited to natural disasters, strikes, government restrictions, or logistics disruptions.
9. Contact Us
For any questions regarding shipping, returns, or refunds, please contact:
House of Force Support
📧 Email: support@houseofforce.com
🌐 Website: www.houseofforce.com
Important Note (Optional – Recommended to Add at End)
To ensure a smooth resolution process, customers are advised to record an unboxing video when opening their order.
House of Force reserves the right to decline claims where sufficient proof of defect, damage, or misfit is not provided.